Carpet Installation

Thank you for giving Thornton Flooring an opportunity to bid flooring for your home. In order to ensure a quality experience, please remember the following:

• Loose items on walls should be removed prior to install
• Touchup painting may be needed after install, especially on base boards
• The temperature in your home needs to be 65-75ºF for 36 hours before, during, and maintained after installation
• If you’re not going to be home at the time of install, a way in must be addressed beforehand
• Furniture must be out of the room before installers arrive
• Changing flooring can affect floor heights at thresholds, trim heights, and door clearances–we do not cut doors off
• If you have in-floor heat, be sure to let us know beforehand
• Make sure to talk with your salesperson on which direction your floor will run if you have a preference
• Replacing flooring creates dust, so please cover any items left in or near the work area and expect dusting to be necessary after install
• Special order items can not be returned
  If installing hard surface flooring, we need a warm, dry area to cut the product–please inform your sales person of where you prefer we cut product
• Thornton Flooring requires 50% down at the time of order and balance is due prior to install date
• We do offer financing, please ask your sales rep for information or see our financing page here (include link to financing page)

An adult member of your household should be present to greet the installation crew when they arrive. This person needs to be at least 18 years old and should be able to direct the installers to the job site.

In order to ensure everyone’s safety and to help the job go smoothly, keep small children and pets away from the work area until the work is complete. Your lead installer can answer any questions you may have about the finished product and can make recommendations for when and how to begin using your new carpet.